Refinery app — Support

The Refinery Custom Cabinets · Birmingham, Alabama

Refinery is the staff app of The Refinery Custom Cabinets: jobsite photos and video, punch lists, notes, the field schedule, and shop label scanning. It is for our employees — there is nothing to buy and no public sign-up.

Getting in

• Your own phone: open the app and tap Sign in with your Refinery account. It uses your company Microsoft 365 sign-in, once.
• A shared shop device: the office sets the device up with a code; after that, type your 4-digit staff PIN. It locks itself after a few quiet minutes.
• Can't sign in? Ask the office to check that you are on the Team page, or write to the address below.

Common questions

• No signal on site? Keep working. Photos, punch items and notes are saved on the phone and sent when the signal is back.
• A photo went to the wrong job? Open it, tap the ••• button, then Move to another job.
• The app isn't showing the newest changes? Close it fully and open it again.
• Lost a phone? Tell the office — they can disconnect it right away.

Contact

Email admin@trcc.me. Privacy policy: hub.trcc.me/privacy.